Shipping

All shipping is free of charge!

Delivery times are 3-5 days unless otherwise stated and we use Parcelforce as our courier (not everyone will take glass items). Call us for alternative delivery options.

Returns

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 14 days of receiving your order as long as we are told of the issue within 48 hours. After that time we can apply small administrative charges. You can return your product for a credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

• Discounted items are final and cannot be returned or exchanged.
• Returned items must be unbroken and be returned in the original packaging.
• Returned items must have no visible signs of wear or use.

To initiate a return or exchange, please complete the following steps:

1. Notify us at sales@rhinotechsystems.com to inform us of the issue and get an R.M.A. form. 
2. Return shipping will be payable by you, the buyer, unless Rhinotech have made a mistake resulting in a fault. Then we will assume full responsibility for the return of the faulty part.
3. Print your prepaid shipping label that you will receive by email.
4. Send all items back to us including all information provided.

Additional Information:

• Refunds will be processed within 2 working days and replacements will be provided within 5 days (availability pending).
• Lost orders will be replaced at the expense of Rhinotech within 7-10 days.
• Any additional questions can be sent to sales@rhinotechsystems.com or 01223 629260.